Finance and Telecoms: Two Sectors Converging
Friday, April 19th, 11:30-12:45
Technology is changing the way traditional providers of financial services interact with customers. At the same time, mobile operators around the world are moving to offer financial services. These trends bring the two industries closer together, the topic of this discussion. Depending on financial service providers’ stage of development, collaboration may offer basic financial services to the public or promote advanced technologies that improve the customer experience. Hence, we will address whether operators are competing with banks or adding to the breadth of financial services. We will also discuss how financial institutions and operators can interact and ways in which the latter enhance the cross-selling of complex financial services by the former. Finally, we will explore how new communication channels for financial services such as the internet interact with traditional branch networks.